Other Reference
Department Share Folders
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\\sysprintp01 -
\\goaspen\Department_Shares\Crew_Scheduling -
\\goaspen\Department_Shares\Crew_Scheduling\1. SCHEDULERS\1. CS DAILY CHECKLIST + TEMPLATES\FLiCA Denials
Other
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Citrix setup URL:
https://citrix.myfrontier.org - CFRs: Part 119 (Pilot) Part 117 (FA)
Customer Service Reminders
- Smile!
- Be Prepared and Stay Organized
- Professional Greeting: "Crew Scheduling, this is [Name]. How may I help you?"
- Be Respectful, Friendly, and Empathetic
- Active Listening — understand the Crewmember's needs and respond appropriately
- Control your Tone, Volume, and Speed
- Stay Calm
- Be Timely — When you place the crewmember on hold, don't waste time
- Go the Extra Mile — Within contractual limitations
Call Resolution Steps
- Listen without interrupting
- Confirm what the issue is
- Empathize with the Crewmember
- Detail your plan to fix the situation and verify the crewmember understands
- Outline a timeframe
- Verify the issue has been addressed
- Thank them by name / end on a positive note
Standard Limo Times
Always check Google for estimated drive times. Never use less than the standard times below, but adjust for more time if estimated to be a longer drive.
| Route | Time | Route | Time |
|---|---|---|---|
| TTN / PHL | |||
| TTN–PHL | 1:30 | TTN–LGA | 1:40 |
| TTN–BWI | 2:30 | TTN–EWR | 1:00 |
| TTN–ISP | 2:30 | TTN–DCA | 3:15 |
| TTN–IAD | 4:00 | PHL–LGA | 2:00 |
| PHL–BWI | 2:00 | PHL–EWR | 1:30 |
| PHL–ISP | 3:15 | PHL–DCA | 3:15 |
| PHL–IAD | 3:45 | ||
| MCO | |||
| MCO–TPA | 1:30 | MCO–RSW | 3:30 |
| MCO–MIA | 3:30 | MCO–PBI | 2:30 |
| MCO–JAX | 2:45 | ||
| ORD / MDW | |||
| ORD–MDW | 1:00 | ORD–MKE | 1:45 |
| ORD–DTW | 4:30 (TZ change) | MDW–MKE | 2:00 |
| MDW–DTW | 4:30 (TZ change) | MDW–STL | 5:00 |
| MIA / FLL | |||
| MIA–FLL | 1:00 | MIA–PBI | 1:30 |
| MIA–RSW | 2:30 | FLL–PBI | 1:15 |
| FLL–RSW | 2:15 | ||
| DEN | |||
| DEN–COS | 1:30 | ||
| TPA | |||
| TPA–RSW | 2:30 | TPA–MIA | 4:30 |
| DFW | |||
| DFW–IAH | 4:30 | DFW–DAL | 0:45 |
| CLE | |||
| CLE–CVG | 4:15 | CLE–CMH | 2:30 |
| CLE–BUF | 3:45 | CLE–PIT | 2:30 |
| CLE–DTW | 3:15 | ||
| CVG | |||
| CVG–IND | 2:30 | CVG–SDF | 2:00 |
| CVG–CMH | 2:30 | CVG–DTW | 4:45 |
| CVG–STL | 5:15 | ||
| New York | |||
| JFK–ISP | 1:45 | JFK–LGA | 1:00 |
| LGA–ISP | 1:30 | EWR–ISP | 2:15 |
| EWR–LGA | 1:15 | ||